Individual and Team Recognition

September 8, 2016 Wayne 0

Individual and team recognition leads to employee engagement and productivity improvements. Too many managers focus just on negative employee behavior and implementing human resource approved disciplinary actions. Successful managers not only ensure they deal with negative behavior but also celebrate success or positive behavior. This celebration of success reinforces positive employee contributions and will lead to an environment that inspires an increase in employee engagement. To properly recognize performance and achievement, I have the following […]

Help Desk Stakeholder Groups

September 6, 2016 Wayne 0

Careers are built on a foundation of communications and strong relationships. It is important to quickly build relationships and collaborate with key stakeholders of your support department to be successful. A new Help Desk Manager needs to have clear lines of communication with at least 4 key stakeholder groups their new department interacts with. These 4 key stakeholder groups are your boss, the customers you support, the staff that reports to you, and vendors you […]

Employee Training and Development

September 1, 2016 Wayne 0

Managers know that company success is a result of knowledgeable and engaged workers with skills to meet their job duties. To develop and keep top talent productive, you need a comprehensive training and development program. Employee training is to improve worker’s performance by transferring skill-based knowledge to be used in their current job position. Employee development is to advance an employee’s skills and knowledge beyond what is required for their current job position. If you […]